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The Directorate General of Civil Aviation (DGCA) on Tuesday imposed an Rs10 lakh fine on Air India.

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The Directorate General of Civil Aviation (DGCA) on Tuesday imposed an Rs10 lakh fine on Air India.
An Air India aircraft is pictured at a terminal of the airport in Mumbai on October 9, 2021, as the Indian government has agreed to sell the heavily-indebted Air India to the Tata conglomerate for 180 billion rupees ($2.4 billion), the finance ministry said. (Photo by Punit PARANJPE / AFP) (Photo by PUNIT PARANJPE/AFP via Getty Images)

The Directorate General of Civil Aviation (DGCA) on Tuesday imposed a Rs10 lakh fine on Air India for not compensating passengers with confirmed bookings denied boarding on overbooked flights.

In a statement, the aviation regular said it was “a matter of serious concern and unacceptable” that the airline was not paying any compensation to “hapless passengers” denied boarding and did not have a policy in this regard.

“After that, a series of checks were carried out by DGCA and during our surveillance at Bengaluru, Hyderabad and Delhi, there were specific instances in the case of Air India where the regulation is not being followed. Therefore, a show-cause notice was issued to the airline and a personal hearing was afforded,” DGCA director general Arun Kumar said in the statement.

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