According to internal communication, Air India will implement new technologies to proactively warn passengers about changes or delays in flight itineraries and would also establish a coordination team to handle airport-specific concerns. Air India, a Tatas company, has examined block timings, airport connecting times, aircraft, and personnel rotations and found a number of areas for improvement.
Air India CEO and Managing Director Campbell Wilson stated in the internal message on Friday that the airline would look for airport slots to make the upgrades. In order to better grasp airport-specific difficulties, the airline, which had an 8.4% domestic market share in July, would also establish an airport/hub/regional control coordination team. The statement states that in order to enhance governance and performance, the airline’s airport operations teams are collaborating closely with ground handling partners throughout the network.
“… we are acquiring better customer-facing systems to proactively alert fliers of schedule changes or delays in advance, and enable them to self-change flights where relevant,”it took note. Seven scenarios, it added, are now responsible for advanced customer notifications. In the coming months, these new systems will be fully deployed thanks to the hard work of the company’s IT and customer experience teams. Air India was acquired by Tata in January of this year.